Privacy

Applies to tickback.no and the Tickback app for iPhone.

What we store

• Your account: the name and email address from Google or Apple when you sign in, and your language.
• What you make: saved strategies, live strategies, shared backtests and feedback you send.
• Usage counts: when backtests and messages to Claude were made, to enforce the daily limits. For visitors without an account, a random browser id and a one-way hash of the IP address, never the address itself.
• Visit statistics without cookies: which pages are opened, where you came from (a site or a shared link), your country and region, your language, and the kind of device, browser and operating system, with a hash of your IP address and browser that changes every day, so you can't be recognised from one day to the next. Kept for 13 months.

We also count steps such as choosing a preset, starting a backtest, viewing its result, signing in, saving and sharing. We link a run to its displayed result to find where the interface needs improvement. These counts use the daily visitor hash and your account id when signed in, and are kept for 13 months. Prompts and strategy contents are not included.

What we use it for

We use this data to run and improve the service: sign-in, your strategies, daily limits and the optional weekly email. We don't sell data. The website has no ads. Cookies keep you signed in, remember your language and, when selected, exclude your browser from statistics. If you accept analytics cookies, Google Analytics also sets cookies to measure how the website is used. Change your choice at any time under Cookie settings at the bottom of the page.

Ads in the iPhone app

The iPhone app shows a banner ad to users who don't subscribe to Tickback Pro. The ads come from Google AdMob.

Before showing ads, the app asks for your consent (Google's consent form, required in the EEA) and whether it may track you (Apple's prompt). If you allow tracking, Google may use your phone's advertising identifier to show ads based on your interests; if not, the ads aren't personalised.

To show and measure the ads, Google receives data from your phone: identifiers, IP address and approximate location, which ads you see and tap, and diagnostics. Google processes it under its own privacy policy. How Google uses information from apps that use its services

Change your choices at any time under Account > Privacy choices for ads in the app, and tracking under Settings > Privacy & Security > Tracking on the iPhone.

The Tickback Pro subscription

Tickback Pro is a subscription bought through Apple, which handles payment and billing: we never see your card details. When you're signed in, the app sends the purchase, signed by Apple, to our server. We check it and store on your account until when the subscription runs and Apple's number for the purchase, to lift the app's backtest limit. They are deleted with your account.

Cancel it in the iPhone's Settings > your name > Subscriptions. Deleting your Tickback account doesn't cancel the subscription.

Who else processes it

• Google Cloud (EU, Finland) hosts the service and database.
• Google and Apple handle sign-in.
• Google (Analytics) measures how the website is used, if you accept analytics cookies.
• Google (AdMob) shows the ads in the iPhone app, for users without the subscription.
• Apple handles payment for the subscription.
• Anthropic (Claude) receives the messages you send to the assistant and the strategy you ask about, to answer. They are not used to train models.
• LangSmith (LangChain, USA) stores the messages you send to the assistant and its replies for 14 days, so we can see what people ask and improve the answers. Your name and email are not included.
• Our email provider sends the weekly email.

Deleting your data

Delete your account in the app (Account > Delete account) or on the website (account menu > Delete account), and everything tied to it is deleted at once. Shared backtest links keep working without your name.

Contact

Tickback is run by Cloud Vista AS (org. no. 930 849 987), Norway.

Questions or requests: email support@cloudvista.no. Signed in, you can also use Feedback in the account menu or in the app.

Updated 2026-10-30